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Superpup's Collectibles FAQ
1. How do I order?*Money Orders: The preferred method, allows immediate delivery
upon arrival
*Checks: These are fine, but may hold shipping by several days to
clear
*Cash: NOT RECOMMENDED, but accepted, sent at your own risk.
*Credit Cards: Credit cards are accepted from U.S. and
most International buyers via Paypal.com . Register with them off
of the link on our main page, and read their info about how it
works. Items are shipped by the next business day after credit
card payment.
*All payments/items should be sent to:
Nate Dorenkamp
3813 23rd Ave S.
Minneapolis, MN 55407
USA
*We are always looking to buy or trade for quality G1 Transformers/Accessories, vintage Star Wars, and popular sports rookie cards. We generally offer around 60% of our resell price. Our end of the deal (money or trade) is sent out after the items arrive and are approved of. Email superpup@fcmail.com if you have items to offer.
Currency
*All quoted prices are in U.S.$$, payment is expected to also be in the form of U.S. dollars
*Items are put on hold after an order has been agreed on to
allow time for the payment to arrive. These are held for a
maximum time of 10 days for people within the U.S., and up to 14
days for International orders. After the time expires, items
would be returned to inventory. Failure to pay by the due date
could result in a reduced holding time for future purchases.
*I realize that payments can get lost, misdirected, or delayed in the mail- especially internationally. I may extend the holding time a little if there is reason to believe that this is the case. However, I cannot take responsibility for the mail service and items on hold will return to inventory after the time extension if payment still hasn't arrived. The buyer would be contacted immediately to discuss options for completing the deal if payment arrived after that.
*I will consider payment plans or related things on a case by case basis (useful if you are low on funds but wish to make sure you get some items you want, and/or to combine purchases to be shipped together). In most instances, partial payments could be returned or used towards different items for a 15% fee. Items would be shipped after being fully paid for.
*After you have viewed the pages of available items and are ready to order, you may do so by using the email form provided by clicking on the "Order Form" link on the left-hand side of the site, or else you can email your request to superpup@fcmail.com (or, I have a back-up email address at superpup@angelfire.com, as well). A response with your complete order details will likely be sent to you within a couple of hours, and rarely would it take more than 24 hours. That response will contain the information you will need to complete the transaction.
*All items are graded and described to the best of our ability. However, it is inevitable that problems will be missed on occasion. In this event, we will offer an amount of credit for what was charged + what it costs to return it. For example, if an item that was $10 + $3 shipping ($13) arrived with major problems, then the credit would be $13
+ $3 to ship it back to us = $16. The credit will only be
available once the item has been returned and shipping will still be charged (since credit was given towards that). The only other reason
accepted for a return is if an item was damaged because of faulty packaging. If there is reason to believe that a false claim is being made, then we reserve the right to refuse a return.
*Other Returns/Refunds/Exchanges can typically be granted minus the shipping and a 15% service charge. Items MUST be in the same condition that they were sent, or no refund will be granted.
*Items are shipped through the United States Postal Service.
Most orders are sent Priority mail, which takes about 3 days.
Small or light orders are sent 1st class, which can take 4-7 days
from the time it is sent. International orders are shipped via 7-10
day Air Mail.
*Shipping costs are estimated and added to the order
subtotal price. Shipping usually is between $.75 and $5 for the majority of orders. Internationally, it is often $3-$25 (large items typically are $16+ to ship).
*We do not do COD's, but other options such as
insurance or a tracking number are fine, at the buyer's expense.
We take no responsibility for lost or damaged shipments beyond
what was insured. Visit the USPS website for rates, at http://www.usps.com.
*All of our outgoing shipments are sent only after the payment or trade arrives here. (See Accepted Payments for order shipment time)
